Privacy Policy

Custom Wine Source (CWS) and our Associate Wineries value our relationship with you and the trust you place with us, particularly when you provide personal information to us. We work very hard to protect the security and privacy of any personal information you provide on this site. Your personal information will only be used as described below.

We consider personal information to include your name, address, phone number, email address, credit-card information and any other personal information that can be linked to you.

At CWS, we do not and will not sell or rent your personal information to anyone for any reason. Any personal information you provide us with will only be used by us as part of our ongoing efforts to provide you with superior service and selection.

What personal information we collect

The features on this site and the nature of personal information we may ask you to provide may change from time to time, however we will only ever collect personal information that you choose to voluntarily provide to us for a specified purpose when using the site.

CWS does not intentionally collect personal information for any reason about users under the age of 21. If you are not at least 21 years of age, then you are prohibited from using the features of this site, and assume all liability for any misrepresentations you make to us in this regard.

Why we collect and how we use your personal information

We collect personal information in order to enhance your shopping experience with CWS and to improve the services, value and benefits we can provide to you.

We do not use or disclose personal information for reasons other than the specific purpose for which it was originally provided or consented to. Here are some examples of how we may use your personal information:

We may use your email address, or if requested your telephone number or address, to respond to your communications, questions, suggestions and/or requests for assistance in using our site.

We may ask for personal information when you contact our Customer Service Department to help us identify you if appropriate; for example, if you have questions as to the status of an order you have placed with us.

We may ask for personal information to facilitate transactions or orders you have or would like to place with CWS.

You may from time to time be given an option to receive communications from CWS concerning things such as new products, featured merchandise, newsletters or special offers. If you choose to receive them, CWS may periodically mail or email to you messages or material of the nature you have requested to receive. In all such cases, you will be able upon request to stop receiving such communications at any time.

When and with whom we share your personal information

We never sell, rent or intentionally expose for marketing purposes or for the collection of information your personal information to a third party under any circumstances. We will share personal customer information only with our agents, representatives and trusted service providers, suppliers and contractors to carry out the limited purpose for which the personal information was provided. Some examples may include: to fulfill or deliver customer orders; offering certain services in connection with our site; complying with product warranty requirements; providing customer service functions; processing orders and payments; and providing a personalized shopping experience. Other than as described above, we will never share your information with a third party unless we have your express permission or under special circumstances, such as when we believe in good faith the disclosure is required by law. We may share aggregated demographic and statistical information, but only to the extent such information is not and cannot be linked to any personal information that can identify an individual.

Changes to our Privacy Policy and Security Procedures

Our business constantly changes and as a result our policies and procedures pertaining to privacy and security are also subject to change. We reserve the right at any time to change or modify the information contained in this site which relate to privacy and security, along with any of our practices, policies and procedures. The terms contained herein which relate to privacy and security are subject to the Terms & Conditions of this site.

How to contact Custom Wine Source

If you have questions or concerns relating to privacy, security or any other matter, please contact a Customer Service representative at the Custom Wine Source Client Service Department. You may email us at info@customwinesource.com or call us at 1-866-858-4453. We are here to serve you during normal business hours, and will do our best to respond to your request for assistance or information within 24 hours.

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